Terms of use

Valid from March 18, 2016

Thank you for printing your favorite patterns with us! An order placed by you on www.netprinter.hu and confirmed by us constitutes a written contract. The terms of use of the services available on our website are set out in the following Terms and Conditions (GTC). With your order, you acknowledge and agree to the following:

1. The Contracting Parties:

1.1. Provider
Company Name: Netprinter Digital Printing Services Limited Liability Company
Registered office: 1077 Budapest, Rózsa utca 36.
Tax number: 27053135-2-42
Bank account number: 10103173-36321200-01005005
Contact: +36 1 781 2176 / +36 20 261 3000 / info@netprinter.hu
Opening hours: Mon-Fri 9am - 6pm, Sun 9am - 5pm

1.2. Customer
All natural and legal persons, domestic and foreign, who order our canvas, poster, wallpaper, business card, roll-up, flyer, photobox or tablet printing service under the conditions set out in this GTC account.

2. Subject of the contract

2.1. Producing and delivering to the Customer (by personal pick-up or home delivery) the canvas image, poster, wallpaper, business card, roll-up, flyer, photobox or board by the Customer using the www.netprinter.hu website.

2.2. The Service Provider undertakes to produce the canvas, poster or signboard

• check the quality of sent the digital photo, individually and manually;
• in addition to the standard sizes provided on the Website, it provides to the Customer to order a custom-sized image (according with the prevailing tariffs published on the Website);
• prints the canvas image onto the canvas by hand-assembling. Put it on a blank frame (in accordance with the prevailing tariffs published on the website) or, if requested by the Customer, making a frameless canvas print;
• place the final image in protective packaging;
• Deliver the completed image to the Customer by personal delivery or home delivery.

3. Order and purchase through the website, the conclusion of the contract

3.1. The content of the website and the available services are available to Customers without registration.

3.2. The Customer can order the product (canvas, poster, board, wallpaper, flyer, roll-up, business card) in the online ordering area.

3.3. Once the Customer has uploaded the appropriate image or images, you can specify the size of the image by choosing from standard sizes or by specifying a completely custom size.

3.4. By clicking on the "Add to Cart" button, the Customer must provide the following information for the order:

• Name
• E-mail address
• Phone number
• Note, message (optional)
• Method of receipt
• Delivery address for shipping

3.5. After filling in the data and accepting the terms of use, the Customer may send his order. At any stage of the order, until the order is forwarded to the Service Provider, the Customer may correct data entry errors or cancel the order.

3.6. The Service Provider confirms the receipt of the order which was sent by the Customer via e-mail to the Customer's electronic contact (e-mail address). The confirmation e-mail shall be deemed to be the acceptance of the order (offer) made by the Customer, by which the Service Provider shall enter into a valid contract between the parties. The contract is concluded for an indefinite period of time, which is deemed to have been performed on receipt of the final product (personal receipt or delivery) and shall be terminated.

3.7. The order confirmation e-mail contains the information (shipping and personal data) provided by the Customer during the order and the list and quantity of the elements of the order, as well as the price of the product and the total amount payable. If the Customer detects any error in the information contained in the confirmation email, it shall immediately notify the Service Provider in order to correct the information.

3.8. If the photo uploaded by the Customer is inappropriate, the Service Provider will notify the Customer thereof and may make suggestions for uploading another image or choosing a different size.

3.9. The order submitted by the Customer and the acceptance thereof shall be deemed to be contracts concluded by electronic means, which are subject to Section 6: 82-6: 85 of Act V of 2013 on Civil Code (Civil Code) and with the information society. CVIII of 2001 on Certain Issues of Related Services and the provisions of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business.

3:10. The Client acknowledges that the Service Provider (as the party providing the electronic route), by publishing this GTC on its website, has informed the Client prior to making its legal statement concerning the conclusion of the contract:

• the technical steps of contracting, as detailed in these GTC;
• the fact that the contract to be concluded (the order and its confirmation) is considered to be a written contract and is recorded by the Service Provider and is kept for 5 years;
• that the operation or use of the interface allows the identification and correction of errors in the electronic recording of data prior to the conclusion of the contract statement;
• the language of the contract is Hungarian.

3:11. The Service Provider shall be governed by in accordance with the above provisions, make its General Terms and Conditions (GTC) available on its website in a manner that enables Customers to store and retrieve them. The Service Provider shall ensure in the online ordering interface that the Customer can correct any errors in the electronic recording of the data prior to making the contract statement.

3:12. The Service Provider is obliged to confirm the receipt of the Customer's contract (order) by electronic means without delay (confirmation e-mail). The Customer shall be released from the obligation to tender and shall not be obliged to perform the contract if the confirmation is not received by the Customer without delay, but not later than within 48 hours.

3:13. Considering that the contract between the parties is called The Service Provider shall draw the Client's attention to the following information in a clearly visible way, immediately prior to making the Client's contractual statement, as a distance contract concluded electronically, which creates a payment obligation for the Client:

• the essential characteristics of the product (service) ordered;
• the total amount of the consideration for the product (service) plus the tax plus any additional costs (in particular freight or postage)
• the total amount of consideration for the product (service) plus the tax plus any additional costs incurred (in particular freight or postage) or, if these cannot be reasonably foreseen, an indication that additional costs may be incurred up;
• in the case of a fixed-term contract, the duration of the contract and, in the case of a contract of indefinite duration, the conditions for terminating the contract;
• the minimum duration of the Customer's obligations under the contract.

3:14. The Service Provider shall ensure that the Customer expressly acknowledges when making his / her contract statement that his / her statement entails a payment obligation. If the declaration involves the activation of a button, icon or similar function, the order or payment shall be clearly legible on the button or similar function indicating that the obligation to perform the contract is a payment obligation for the Service Provider entails.

3:15. In case of personal pick-up, the ordered product can be picked up from Monday to Thursday from 09: 00-18: 00, on Friday from 09: 00-17: 00 at the customer service center of the Service Provider (1077 Budapest, Rózsa utca 36.). The Service Provider shall notify the Customer by SMS about the completion of the ordered product and the earliest date of receipt. The Service Provider retains the ordered product for 30 days from the date of notification, after which it is not possible to receive the product.

3:16. In case of delivery, the ordered product will be delivered to the delivery address indicated by the Customer by our delivery partner MXP Courier Service. Products ordered from the website will be shipped Monday to Friday from 08:00 to 16:00. If the Customer is not at the specified delivery address and the product fails to deliver, the courier service will attempt to resubmit twice. If the ordered product cannot be delivered or if the Customer fails to pay the fee in case of cash on delivery, the product will be returned. In this case, the Service Provider shall charge the Return Fee to the Purchaser and shall resend the Product only in the case of advance payment of the product value and costs. In the event that the ordered product or its packaging is visibly damaged upon delivery and the damage occurred prior to the receipt of the product, the Service Provider shall ensure the return and return of the product free of charge. In this case, a record of the damage must be requested in the presence of the deliverer and the Customer is not obliged to take delivery of the product. The cost of shipping the products is 1500 Ft.

3:17. It takes 1-4 business days to complete your order, depending on the product type. Unless otherwise agreed in writing between the parties, the Service Provider shall promptly arrange for the production of the product after verification of the quality of the sample, which shall be made available to the Customer no later than thirty days after the confirmation of the order. delivery address).

4. Product prices, payment

4.1. The Service Provider shall publish on the website the purchase price of the products and related services. The purchase price of the goods (services) is indicated in the manner including VAT and other public charges. The purchase price of the products does not include the cost of delivery if requested. The price of the products (services) is indicated in HUF.

4.2. Included in the price

• manual verification and digital preparation of the uploaded image (s);
• the cost of controlled printing;
• the cost of printing supplies;
• in the case of a canvas image, manual assembly, strapping on a stretcher;
• the protective packaging.

4.3. The Service Provider reserves the right to change the prices of products (services) ordered on the Website based on price changes and any special offers. This change come into effect the moment after posting on the Website then when the orders received and. The change does not affect the purchase price of the products (services) already ordered.

4.4. In case a wrong price is displayed on the website - in particular a price that is manifestly incorrect (eg a price that differs significantly from the well-known or generally accepted price of the product or due to a system failure), the Service Provider is not obliged but may offer the delivery at the correct price, in the knowledge of which the Customer may withdraw his intention to purchase.

4.5. In the case of payment in personal, the Customer shall pay the purchase price of the Product in cash or by credit card to the Service Provider or its agent Customer Service. The Customer is entitled to receive the product after payment of the full purchase price.

4.6. In the case of delivery of the product, the Customer shall pay the purchase price and the delivery cost of the ordered product (service) in cash to the courier of the MXP service. The Customer is entitled to receive the product after payed the full price.

4.7. The Service Provider shall provide the Customer a printed invoice at the purvhase time and the personal receipt of the ordered products at the moment of the delivery.

4.8. Tilll the purchase price is not fully paid, the Service Provider retains ownership of the product. If the Product is in the possession of the Customer for any reason, before the full payment of the purchase price, it shall be liable to the Service Provider for any damage for which no one can be held liable.

4.9 Our online credit card payment service provider is BARION. Credit card details will not be sent to the merchant. The service provider Barion Payment Zrt. Is an institution supervised by the National Bank of Hungary, license number: H-EN-I-1064/2013. For more information on this payment method, visit www.barion.com

5. Exclusion of the right to withdraw without justification

5.1. Pursuant to Government Decree 45/2014 (II.26.) On the detailed rules of contracts between the consumer and the business, in the case of off-premises and distance contracts, the consumer may, as a rule, be take over within 14 days of receipt of the product without the right of withdrawal. However, under the same legislation, the consumer may not use this right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at his express request or which has been clearly personalized to the consumer. Products (unique canvas, poster, plaque, photobox) produced and sold by the Service Provider under this contract fall into this category, so the Service Provider, within the framework of these GTC, expressly draws the attention of the Customer to the Customer within 14 days. shall not be entitled to exercise the right of withdrawal without justification.

5.2. In the event that the Service Provider does not provide the Customer with the product within thirty days after the confirmation of the order (which means: informing the customer about the take over date or attempting to deliver the product to the delivery address), the Service Provider shall be delayed. In the event of the Service Provider being late, the Customer is entitled to set an additional deadline in writing and communicate it to the Service Provider. If the Service Provider fails to perform within the additional time limit, the Customer shall be entitled to terminate the contract in writing without further proof of the breach of interest. The Customer is entitled to terminate the contract without an additional deadline if the Service Provider has refused to perform the contract; or the contract should have been performed, as agreed between the parties or due to the recognizable purpose of the service, within the specified performance time, and not at any other time.

6. Supplies Warranty, Product Warranty, Warranty

6.1. The Civil Code (Ptk.) 6: 157. Pursuant to the general rule of Section 10 of the Act, concerning defective performance, the obligor performs defective if the service does not meet the quality requirements specified in the contract or legislation at the time of performance. The debtor shall not perform defective if the debtor knew the defect at the time of the conclusion of the contract or should have known the defect at the time of the conclusion of the contract. In case of an error being detected within six months, the burden of proof shall lie with the undertaking.

6.2. Warranty means that the seller of the product is liable for the defect of the product (or more precisely, the defect at the time of purchase due to defects in the product). This liability of the seller is only based on a defect in the product, the cause of which is already present in the product at the time of purchase, and is not yet recognizable (hence called hidden or manufacturing defect). The seller's liability for warranties is objective, that is, whether or not he is aware of whether or not he has sold a product that has a defect (or defect), so the good faith seller is responsible for defective performance against the buyer.

6.3. Based on your warranty claim at the option of the claimant can pleased for repair or replacement unless it would be impracticable to perform the chosen right of remedy or if it would result in a disproportionate additional cost to the obligee in comparison to the performance of another right of warranty, taking into account the value of the service caused a loss of interest; obsession request a proportionate reduction of the consideration, repair the defect at the debtor's own expense or repair, or cancel the contract if the debtor has not undertaken the repair or replacement under the conditions set forth by the law or your interest in repair or replacement has ceased. There is no room for withdrawal due to a minor error.

6.4. Product warranty means that in case of a defect in the sold personalty (ie the product) sold by the business to the consumer, the consumer may require the manufacturer to remedy the defect in the product or, if repair is not possible within a - replace the product. A product is defective if it does not meet the quality requirements of the product when it is placed on the market by the manufacturer or does not have the quality described by the manufacturer.

6.5. The Customer due to the Civil Code is a Consumer (a natural person who is working, have an independent job or outside his trade, business or profession) and shall report the defect immediately after discovery, but not later than two months after the discovery of the defect. However, you will not be able to enforce your warranty claim beyond the two-year limitation period. In other cases, the Customer's warranty claim will expire within one year from the date of fulfillment.

6.6. In case of a mistake in the product (movable thing), it is the Customer who is in compliance with the Civil Code. shall be deemed to be a Consumer (a natural person acting outside the scope of his or her profession, self-employment or business), at his or her choice, to enforce his or her warranty or product warranty claims as set forth above. As a product warranty claim, you may only request the repair or replacement of the defective product.

6.7. The Customer may enforce its product warranty claim within two years of the Product being placed on the market (acceptance) by the Service Provider. After this period, this entitlement shall cease.

6.8. The Service Provider shall be exempt from its product warranty obligation only if it can prove that:

1. the product was not manufactured or marketed in the course of its business, or

2. the defect was not recognizable at the time of placing on the market according to the state of scientific or technical knowledge, or

3. the defect in the product results from the application of a legal or regulatory requirement.

The Service Provider needs to prove one reason for the exemption.

6.9. Due to the same mistake, a single Customer Warranty and Product Warranty Claimant may not be used simultaneously. The option of an extensive warranty on the Product Warranty applies to a replaced product that relates to the repaired part.

6:10. The Service Provider does not sell this product, but pursuant to Government Decree 151/2003. (IX. 22.) Government Regulation, So it does not exist under warranty instructions.

6:11. Warranty claims are made at the Customer and Service Provider's customer service with a current GTC, so that everyone can access them for employees.

7. Complaint management, enforcement

7.1. Customer's complaints regarding the product or the Service Provider's activities may be submitted at the following contact details:

Contact: 1077 Rózsa utca 36, ​​Budapest.
Opening hours: Mon-Fri 9am - 6pm, Sun 9am - 5pm
Phone number: +36 1 781 2176, +36 20 261 3000
Email: info@netprinter.hu

7.2. The Service Provider is going to handle any complaint or objection as soon as it is possible. If there is no immediate remedy for the complaint (due to the nature of the complaint) or if the Customer disagrees with the handling of the complaint, the Service Provider shall keep a record of the complaint, which shall be kept for five years together with the substantive response to the complaint. The Service Provider shall provide a copy of the report to the Customer.

7.3. In the event that a consumer dispute between the Service Provider and the Customer is not resolved during the course of the settlement with the Service Provider (complaint handling), the Customer may use the following remedies:

• lodge a complaint with the Consumer Protection Authority;
• initiate proceedings of the Conciliation Body (seat of the Budapest Conciliation Body: 1016 Budapest, Krisztina krt. 99, 3rd floor 310., www.bekeltet.hu);
• in civil proceedings before the Court having jurisdiction and jurisdiction

8. Content, Privacy, Copyright of the Website

8.1. The Service Provider is solely on responsible and liable for the content it places on the Website, but disclaims any liability for the conduct of the Website users. Customer is responsible for ensuring that its use of the Website does not directly or indirectly violate the rights of third parties or the law. The Customer is fully and exclusively responsible for its own conduct, and at the same time acknowledges that the Service Provider fully cooperates with the acting authorities to investigate the violations.

8.2. The Customer warrants at all times that he has full civil and criminal liability for the legality of the information and data uploaded by him, placed on the Service Provider's server or transmitted over his network, and that the Service Provider is not liable for any legal consequences arising therefrom. The Service Provider is not responsible for the contents of the files or data uploaded by the Customer.

8.3. The Service Provider is entitled, but not obliged, to check the content uploaded by the Customer in the course of using the Website and the Service Provider is entitled, but not obliged, to look for signs of illegal activity. However, the detection of content and activities that are clearly unlawful or in violation of Internet ethics entitles the Service Provider to refuse to fulfill the order at the same time notifying the Customer

8.4. The Service Provider shall not be liable for any loss of information, overload or malfunction caused by third parties due to the operation of the Internet network. The Service Provider does not guarantee the uninterrupted or error free operation of the website.

8.5. The Service Provider may manage any personal data of the Customer in accordance with the provisions of the effective data management information published by the Service Provider, which can be accessed at the following link: https://www.netprinter.hu/adatkezeles

8.6. The Service Provider must operate the tools used to create the product and provide the service in such a way that personal data will only be processed if it is strictly necessary for the production of the product and the provision of the service and for other purposes as required by law. only to the extent and for the time necessary. The data may cannot transferred to a third party without the Customer's permission.

8.7. Note: Data processing must be immediately abolished upon termination by Customer for purposes specified in the Data Management Information. The Customer may feel that image data and contracts are generated after cancellation, termination of the contract, and after billing if canceled. This aluminum was utilized for excellence in the use of image data, at the express request of the Customer, and any ordering options were used for archiving.

8.8. The health of the Service Provider's website (graphic elements, templates, texts and technical solutions) is protected by copyright or other intellectual property, so that the Service Provider may use the Service Provider and the intellectual property made available to the Customer based on the current offer. contains copyright over works.

8.9. The website provides mentoring of various content on physical or other media, or preparation for any other medium, as facilitated by registration, publication or availability of the item, and marketing standards.

9. Other Provisions

9.1. The Service Provider is entitled to unilaterally modify these General Terms and Conditions, in addition to informing the Customers on the website. The modified terms become effective upon the Customer's first use of the Website and shall apply to orders placed after the modification.

9.2. For matters not regulated in this GTC, Act V of 2013 on the Civil Code (Civil Code) and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services and the provisions of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.